Cancellation policy

Cancellations & Subscriptions

Order Cancellations

We process orders quickly to get them to you fast, so the cancellation window is short. You can request to cancel an order within 24 hours of placing it, as long as it has not yet been processed for shipment. Email info@weluup.com with your order number. Once processed or shipped, an order can no longer be cancelled, but you may request a return or refund under our Refund Policy.

Subscriptions (select consumable products)

Some of our consumable products can be purchased on a subscription so you never run out. Subscriptions are always optional and clearly labeled — we never enroll you automatically.

• Opt-in only. You choose a subscription at checkout. A one-time purchase is always available.
• Frequency & price. You select your delivery frequency. You are charged the price shown for each delivery, displayed clearly before you confirm.
• Manage anytime. Pause, skip, change frequency, or cancel at any time from your account or by emailing info@weluup.com. Changes apply to future deliveries.
• No lock-in. No minimum number of deliveries and no cancellation fees.
• Renewal reminders. We email you before each renewal so there are no surprises.